Shipping policy

Shipping Policy

Effective Date: October 22, 2026

Thank you for shopping at zinvo (https://zinvo.shop). This policy explains how we process, ship, and deliver your orders, and what to do if something goes wrong along the way.

1. Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. During high-demand shopping periods, processing may take slightly longer. If that happens, we will notify you by email.

2. Delivery Time

Once your order has shipped, the estimated delivery time is 20–45 days, depending on your destination and carrier conditions. Please note that unexpected events such as customs inspections, extreme weather, or carrier delays can occasionally extend delivery beyond the estimate.

3. Shipping Rates and Free Shipping

  • Orders of $30 or more ship free of charge.
  • For orders under $30, the shipping fee is calculated and displayed at checkout before you pay.

4. Tracking Your Order

Once your order ships, tracking information is activated for your parcel. Because our packages pass between different carriers on the way to you, public tracking pages may not update in real time for part of the journey.

If you would like your tracking number or the latest tracking status, simply email us at JabariSchulistmsuby@outlook.com with your order number, and we will send it to you right away.

5. Lost or Delayed Packages

If your package has not arrived, or the tracking status indicates that it has been lost:

  1. Email us at JabariSchulistmsuby@outlook.com with your order number;
  2. We will confirm the status with the carrier;
  3. If the package is confirmed lost in transit, we will reship your order free of charge or issue you a full refund — whichever you prefer.

You will never be left out of pocket for a package lost on its way to you.

6. Taxes and Duties

The price you pay at checkout is the final price. zinvo covers all applicable sales taxes, customs duties, and import fees — you will never be asked to pay anything extra when your package arrives.

7. Incorrect or Incomplete Address

Please double-check your shipping address before completing checkout, as we ship to the exact address entered on the order. If you notice a mistake after ordering, email us as soon as possible — we can correct the address at any time before the order ships.

8. Order Changes and Cancellations

Need to change or cancel your order? Email us at any time before your order ships, and we will take care of it at no cost. Once the order has shipped, you can use our 30-day free return process after delivery.

9. Questions

If you have any questions about shipping, contact us anytime:

zinvo Email: JabariSchulistmsuby@outlook.com Website: https://zinvo.shop